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Support for aeShield® and aeFacilitator®

Comprehensive and dedicated support

aeShield® provides a comprehensive and growing help desk for our customers.  Users have the ability to submit a ticket or utilize the help desk to learn more about the product through the knowledge-base and online documentation.

Access Support Portal

If you are a licensed user of our application you can login to our online support portal and create a new ticket, review existing tickets or search the knowledge base. 

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General Inquiries

For general inquiries we invite you to fill out a contact form selecting the appropriate contact category. Someone in our group will be back in touch shortly to assist you.


Support Offerings

Learn more about the support levels that aeShield offers our customers including features of our support portal, response methods, knowledge-base and documentation.

Support Overview