Support for aeShield ® and aeFacilitator ®

Support Portal

If you are a licensed user of our application you can login to our online support portal and create a new ticket, review existing tickets or search the knowledge base. 

General Inquiries

For general inquiries we invite you to fill out a contact form selecting the appropriate contact category. Someone in our group will be back in touch shortly to assist you.

Support Offerings

Learn more about the support levels that aeShield offers our customers including features of our support portal, response methods, knowledge-base and documentation.


+1 (864) 404-3082 |
250 Commonwealth Dr.
Suite 200
Greenville, SC 29615

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